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Rescue Lens

#8448
CFBundleIdentifier:
com.logmein.rescuepov
More Info:
App Information:
Price: Free
Release Date: 2015-02-03
Category: Utilities
Developer: © LogMeIn, Inc.
Version: 1.7.12
App Size: 53 MB
Languages: Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Chinese, Slovak, Spanish, Swedish, Thai, Chinese, Turkish
Rated: 4+

Supported Devices:
Show
iPhone4S-iPhone4S®iPhone5-iPhone5®iPhone5c-iPhone5c®iPhone5s-iPhone5s®iPhone6-iPhone6®iPhone6Plus-iPhone6Plus®iPhone6s-iPhone6s®iPhone6sPlus-iPhone6sPlus®iPhone7-iPhone7®iPhone7Plus-iPhone7Plus®iPhone8-iPhone8®iPhone8Plus-iPhone8Plus®iPhoneSE-iPhoneSE®iPhoneX-iPhoneX®
iPodTouchFifthGen-iPodTouchFifthGen®iPodTouchSixthGen-iPodTouchSixthGen®
iPad23G-iPad23G®iPad2Wifi-iPad2Wifi®iPad611-iPad611®iPad612-iPad612®iPad71-iPad71®iPad72-iPad72®iPad73-iPad73®iPad74-iPad74®iPad75-iPad75®iPad76-iPad76®iPadAir-iPadAir®iPadAir2-iPadAir2®iPadAir2Cellular-iPadAir2Cellular®iPadAirCellular-iPadAirCellular®iPadFourthGen-iPadFourthGen®iPadFourthGen4G-iPadFourthGen4G®iPadPro-iPadPro®iPadPro97-iPadPro97®iPadPro97Cellular-iPadPro97Cellular®iPadProCellular-iPadProCellular®iPadThirdGen-iPadThirdGen®iPadThirdGen4G-iPadThirdGen4G®
iPadMini-iPadMini™iPadMini3-iPadMini3™iPadMini3Cellular-iPadMini3Cellular™iPadMini4-iPadMini4™iPadMini4Cellular-iPadMini4Cellular™iPadMini4G-iPadMini4G™iPadMiniRetina-iPadMiniRetina™iPadMiniRetinaCellular-iPadMiniRetinaCellular™

Customer Ratings:
Current Version:
All Versions:
Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Description

If a picture is worth a thousand words, then what’s the value of live streaming video?

The Rescue Lens app for iOS, now with audio, allows support agents to use the camera on your iOS device to see what you are seeing. Show them the problem in a live support session and let them walk you through the steps for resolution.

To use this application you must be receiving support from an agent who is using Rescue Lens. With your permission, agents have the ability to see what you choose to show them using the camera on your smartphone or tablet.

How to use:
1) Install the application
2) Launch the application
3) Enter the six digit pin code given to you by the support agent
4) Point the camera at the issue

What's New in Version 1.7.12
Show History
Support technicians can adjust the quality of the video stream by chat commands to enable video streaming for lower bandwidth networks.
What's New in Version 1.6.77
Minor bugfixes and improvements.
What's New in Version 1.6.71
Performance improvements
What's New in Version 1.6.70
Minor bugfixes and improvements.
What's New in Version 1.6.67
Improved performance handling and backend updates.
What's New in Version 1.4.48
Audio for Lens sessions
What's New in Version 1.4.46
Audio call in Lens session
What's New in Version 1.3.29
• Custom Terms of Service, if applied, are now shown to Rescue Lens app users.
• Customer Survey, if applied, is now show to Rescue Lens app users when the session ends rather than when the app is closed.
What's New in Version 1.1.37
- Extra light – Simply tap Turn on flash to use your device as a flashlight during the session
- 28 additional supported languages
- At the end of each session, the app displays duration and the amount of data transferred
- Other minor fixes and improvements
Note: The release notes shown here are grabbed from time to time from the iTunes servers, so maybe there's some missing versions.
Icon Sources
Filename Size
com.logmein.rescuepov_source.png 11 kB